FOUNDATIONS OF
Frontline Leadership
Course Details
For effective leadership in hands-on industries
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Session Format
5 × 2 HOUR Modules
Fixed course format -
Delivery Method
Live Online via Microsoft Teams
Engage in discussion or simply listen in -
Designed For
Frontline Supervisors in operational & blue-collar environments
Overview
Build Leadership Confidence & Capability
Great frontline leaders don’t just happen. They’re developed through practical experience, the right tools and a clear understanding of what works.
Across five 2-hour live sessions, this applied program equips leaders in hands-on industries with coaching and leadership tools that directly enhance individual confidence, team performance and workplace culture.
Each session is guided by two experienced facilitators who combine practical operational insight with evidence-based leadership tools to develop skills needed to lead crews effectively in fast-paced environments.
What We’ll Cover
Module Outline
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Module 01: Moving Off the Tools
➔ Understand the mindset shift from team member to frontline leader
➔ Communication skills for effective team leadership -
Module 02: Dealing With Dickheads
➔ Discover your leadership style and how to work with different personalities
➔ Reduce conflict & build stronger relationships -
Module 03: Firm But Fair
➔ Coaching techniques to improve accountability
➔ Learn to deliver constructive feedback when it matters most -
Module 04: It's Not My Job
Effectively delegate to build accountability
Decision-making skills for high-performing teams
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Module 5: No Worries Mate
Apply the Zone of Engagement (ZE™) framework to improve team engagement
Manage stress and strengthen safety leadership
Your Session, Your Style
Participants can either watch/listen webinar-style or actively engage in live discussions with facilitators.
Who Should Join ➔
For Those Ready to Step Up
This Course is Designed for
New & Emerging Leaders in Hands-on Industries
➔Supervisors
➔Engineers
➔Site Foremen
Whether they’re new to leadership or already supervising, this program equips your team with real-world tools to lead with clarity and confidence.
Geared toward:
➔ Newly-promoted leaders looking to build confidence in their role
➔ Experienced frontline leaders wanting to improve crew performance and site culture
➔ Organisations looking to develop a consistent & practical approach to frontline leadership across their teams
Get to know who we are and how we lead
Our facilitators
John has spent more than 20 years helping organisations develop capable frontline leaders who improve team performance, engagement, and safety.
A leadership consultant, researcher, and former university academic, he has worked with organisations across construction, mining, manufacturing, local government, and infrastructure, delivering practical leadership programs grounded in both real-world experience and internationally published research.
His focus is simple: give leaders practical tools they can use from day one to achieve better outcomes for their people and their organisation.
Dr John Whiteoak
Tim Spence Thomas
Tim is an entrepreneur who scaled a regional food manufacturer — supplying Woolworths, Coles, and HelloFresh — 10× to a 2× benchmark exit, driven by R&D, technology, and a relentless focus on customers and people.
He holds a Master of Business Administration and a Certificate in Venture Capital from Harvard Business School.
Tim has a particular interest in regional supply chains, workplace wellbeing, and building high-performing teams.
testimonials
What Participants Are Saying
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Everyday Impact
"John's program wasn't just interesting – it changed how I lead every day. The impact was immediate."
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Practical & Valuable
"This course was more than I expected — I took away real tools I can apply right away, and it’s already making a difference."
- Ashton Close, Director at Brisbane Rendering
- Tim Wilson, Operations Manager at Service Stream
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game-changing
"This program was a game-changer for me. I gained a clear understanding of my personal strengths and weaknesses, which became the foundation for meaningful personal growth."
- Raynard Tippo, Crew Foreman at Shadcivil
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"A brilliant series of sessions facilitated by one of the very best in this space - John Whiteoak. Would highly recommend to any business or organisation across all industries."
LEADING THE WAY
- John Ruscoe, General Manager at Brisbane Rendering & Cladding
Event Dates
Upcoming Schedule
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Module 01: Moving Off the Tools
27 August 2026
9.30AM - 11.30AM AEST
KEY TOPICS➔ Understand the mindset shift from team member to frontline leader
➔ Communication skills for effective team leadership -
Module 02: Dealing with Dickheads
3 September 2026
9.30AM - 11.30AM AEST
KEY TOPICS➔ Discover your leadership style and how to work with different personalities
➔ Reduce conflict & build stronger relationships -
Module 03: Firm But Fair
10 September 2026
9.30AM - 11.30AM AEST
KEY TOPICS➔ Coaching techniques to improve accountability
➔ Learn to deliver constructive feedback when it matters most -
Module 04: It's Not My Job
17 September 2026
9.30AM - 11.30AM AEST
KEY TOPICS➔ Effectively delegate to build accountability
➔ Decision-making skills for high-performing teams -
Module 05: No Worries Mate
24 September 2026
9.30AM - 11.30AM AEST
KEY TOPICS➔ Apply the Zone of Engagement (ZE™) framework to improve team engagement
➔ Manage stress and strengthen safety leadership
Cost & Booking Info
INDIVIDUAL SESSIONS
$195*
(Per person, including GST)
COMPLETE PROGRAM
$895*
(All 5 sessions, per person, including GST)
Payment Plans Available
GROUP DISCOUNT ➔
FOR 3+ BOOKINGS
$716*
(All 5 sessions, per person, including GST)
Contact us to unlock your group discount
faq’s
Need to Know More?
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What do I need for each session?
Just a quiet space and your device. A pen and paper can be helpful if you prefer to take notes by hand. Otherwise, all materials will be provided digitally.
What happens if I miss my session?
All sessions will be recorded. Please email team@engagedtraining.com.au if you miss your session and we will provide a link to the recording.
Are the sessions recorded?
With consent from participants, all sessions are recorded. We can provide a link to the recordings if you miss your session, or would like to re-watch it.
What online platform is used?
All sessions are run via Microsoft Teams. You will be emailed a link to enter the sessions and will require a stable internet connection and laptop.
Can I sign up for individual sessions?
Yes. Each session stands-alone so you can choose to do the ones that will suit you best.
Where do I get the workbooks?
Each session requires the coordinating workbook. A link to a digital copy of the workbook will be emailed to you.
I need more information. Who should I contact?
Please reach out to us at team@engagedtraining.com.au or via our contact page.
Lead the Way Forward
Equip your people with the tools to lead and lift site performance.